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PAYMENT AND WARRANTY

Payment procedures

INCOMAX, LDA will receive the transactions with confirmation of the order, being obliged to refund the respective price in case of valid exercise of the right of withdrawal (right of free resolution) by the Customer, if applicable, as defined in the legislation of Defense Consumer

INCOMAX, LDA will not be able to register and/or keep in its possession the data related to the cards used: card number, expiration date and security code.

INCOMAX, LDA undertakes to report to the competent entities any fraud or error regarding the use of any card of which it is aware, or for the period necessary for the analysis and decision to return transactions by the issuing entity due to the rejection of the same transactions cardholders, suspend the provision of services.

Payment methods

INCOMAX, LDA offers its customers two payment methods:

  • Bank transfer
  • Paypal

Bank transfer

The Customer must proceed with the bank transfer of the total amount indicated in the order to the NIB or IBAN indicated in the order and which we reproduce here:

  • NIB: 0079 0000 55912463101 92
  • IBAN: PT50 0079 0000 55912463101 92
  • BIC/SWIFT: BPNPPTPL

The bank transfer must be completed within 1 (one) week from the moment the order was placed. After that time, the order will be canceled.

To simplify the handling of your order, the Customer should, when possible, at the time of bank transfer, insert the order number for payment.

After making the bank transfer, a copy of the receipt must be sent by email to comercial@incomax.pt indicating the order number.

As soon as the payment is confirmed, INCOMAX, LDA will start the final order processing.

Warranty

INCOMAX, LDA guarantees the conformity of articles sold under the terms of Portuguese law.

All equipment sold by INCOMAX, LDA has a warranty period of 2 years, starting from the date of dispatch.

Unauthorized alterations, repairs, reconstructions or paintings are not allowed, if they occur, the warranty is void.

All equipment that needs to be repaired, both inside and outside the warranty period, must be delivered directly to INCOMAX, LDA - Estrada dos Guilhermes, Pav. 6, Zona Industrial Casal da Lebre, 2430-021 Marinha Grande, Portugal. All costs inherent in transporting the equipment to our facilities are the responsibility of the Customer.

INCOMAX, LDA assumes no responsibility for damage or loss caused by failure of the incubator, failure of electrical components or low birth rates.

"All equipment is accompanied with a manual, an incubation guide and a hygiene plan. CE certificates will be provided whenever requested."

Read the equipment manual carefully to avoid usage errors.