SHIPPING AND DELIVERY

Delivery and availability procedures

Orders will only be processed and/or shipped after good collection.

Delivery by shipment will be made to the address registered in the system during the ordering process.

Delivery by withdrawal will be made at the address of our establishment, present on the website and in this document.

Before completing the order, the delivery method can be selected, as well as the change of the delivery address, using the functionality available in the ordering process at the stage of choosing the delivery method.

In the address management, a pre-defined main address for sending and invoicing orders can also be defined.

Items are subject to availability in stock and current market conditions.

In the event that one or more of the ordered items is not available from stock, INCOMAX, LDA will contact the Customer by email, or other means, within a maximum period of 5 days from the date of the order, informing the date of its order. availability.

After accepting the order, the existing items will be dispatched within 24 hours (except weekends and holidays) up to a maximum period of 7 days, counting from the payment authorization date.

The exact day of delivery of the order will be communicated after the order confirmation.

The Customer must guarantee that it will be available on the day of delivery of the order and at the address indicated.

If delivery is not possible or a new delivery period is not accepted, the Customer will be refunded in this amount.

Unless otherwise agreed, all items in an order will be shipped at once, with non-shipped items being refunded.

INCOMAX, LDA offers the following delivery methods:

1. CTT
2. Shipping company

The value of shipping costs is calculated according to the weight and destination, and is presented during the purchase process.

Shipping restrictions

INCOMAX, LDA will not be able to send "prohibited articles" according to the national and international legislation in force.

"Prohibited article" includes all objects and goods whose transportation is prohibited by any legal provisions or regulations in force in the country in which the goods are dispatched, in the country where any stop is made and in the country of destination of the goods, all objects and goods excluded by the Universal Postal Convention and all those included in the list of interdictions published by the UPU International Bureau or national regulations.

All shipments are subject to security screening, which may include the use of X-ray equipment.

Both the carrier and any public authority, namely customs authorities, may, at any time, open and inspect the goods shipped.

Shipping costs

The Client undertakes to pay the costs related to the transport of his order, established in the INCOMAX, LDA tariff, taking into account the actual weight or the value of the volumetric weight of the merchandise and its destination (see phase 5 of the ordering process).

The payment of these values will always occur at the time of finalizing the ordering process, where the Customer becomes aware of the total value of his order and which is equivalent to the sum of the goods with the shipping costs, unless a different payment term has been agreed in writing. between INCOMAX, LDA and the Client.

Order delivery deadlines

INCOMAX, LDA is not responsible for any delays and/or irregularities in the air connections between Mainland Portugal and the Autonomous Regions of the Azores and Madeira, as well as for the other international destinations that may compromise the normal delivery standards in the transport of their orders.

Goods delivery requirements

INCOMAX, LDA is obliged to deliver the objects with the agreed prior treatment and the characteristics defined in the rules for using the services.

The Customer must previously agree with INCOMAX, LDA, the place of delivery of the objects to be shipped, by inserting the delivery address, when ordering in the Online Store.

INCOMAX, LDA will not be responsible if the merchandise or part of it is lost, lost, damaged or delayed as a result of circumstances beyond its control or acts or omissions by the Customer or third parties, such as:

INCOMAX, LDA will not be responsible if the merchandise or part of it is lost, lost, damaged or delayed as a result of circumstances beyond its control or acts or omissions by the Customer or third parties, such as:

1. Insufficient or incorrect address, or defective filling in the waybill or waybill;
2. War (declared or not), civil war, invasion, acts of enemies, acts of terrorism, rebellion, revolution, insurrection, military or usurped power, confiscation, nationalization or requisition, destruction by or under the order of any government or public or local authority;
3. Strikes, lock-outs, labor unrest, riots and civil unrest;
4. Natural cataclysms, such as earthquakes, tornadoes, waterspouts, runoff or volcanic eruptions;
5. Ionization, radiation or radioactive contamination of any fuel or nuclear waste or its combustion;
6. Retention or disruption in shipments by act of a judicial, police or fiscal entity;
7. Non-compliance with airline schedules;
8. All stealth or force majeure cases.

Reception procedures

The objects will be weighed by the automatic treatment equipment installed, which are legally verified.

In case of discrepancy between the weight placed by the customer and that indicated by the shipper's equipment, the weight of the latter will be considered valid.

In the event that it is not possible to deliver goods due to incorrect or insufficient address, INCOMAX, LDA will make reasonable efforts to ascertain the correct address.

If delivery is not possible, the carrier will return the goods to INCOMAX, LDA.

If the correct address is determined within 24 hours after the order is shipped, an attempt will be made to deliver the goods to the correct address, reserving the right to invoice the Customer for a second service in accordance with the table in force.

Payment-related specificities

Any fines or penalties imposed by any customs authorities, as well as storage costs or any other expenses incurred by the carrier as a result of acts or determinations of these entities or other public authorities, or because the recipient of the goods did not provide the information due, will be paid by the Customer.

Loss procedures

In the national territory:

If the carrier is unable to deliver the goods, they will try to leave a notice at the address of the recipient, in which the date and time at which the delivery was attempted will be mentioned, with indication of the data identifying the goods (transport guide number and name of the consignor) and identification of the place to which the consignee must travel for later collection.

The notified goods will remain in the warehouse location from 3 to 10 working days, according to the characteristics of the product, which is not notified, after which it will be returned to the sender.

Complaint procedures

Customer complaints regarding services provided by INCOMAX, LDA must be submitted by electronic or written transmission and addressed to INCOMAX, LDA - Estrada dos Guilhermes, Pav. 6, Zona Industrial Casal da Lebre, 2430-021 Marinha Grande, Portugal.

The claim period is 15 (fifteen) days from the date on which the delivery of the objects should have occurred.

It is presumed that the goods were delivered in good hands unless the recipient, upon receipt of the goods, indicates any damage to the delivery record (list of deliveries or waybill).

INCOMAX, LDA will only accept claims for damage to the merchandise if the original packaging of the order is made available to it.

The claim for loss or deterioration of the goods during transportation cannot be deducted after receipt, having been verified of its condition or the apparent defect.

Outside the cases provided for in the preceding paragraph, if you wish to file a claim for loss of goods, delays in delivery or non-payment of the additional collection service, the Client undertakes to follow the following procedure, under penalty of INCOMAX, LDA being able to reject the claim displayed:

1. INCOMAX, LDA will not assume the payment of any indemnity until the value of the order has been paid, and the Client cannot deduct from that payment any amount related to the claim.
2. The claimant bears the burden of proving that the damages claimed have occurred since the carrier or INCOMAX, LDA dispatched the goods, until their delivery to the recipient.

The claim by the Customer must always be made to INCOMAX, LDA and never directly to the carrier.

Applicable law, Jurisdiction and Venue

Involving transport between two or more countries, for the resolution of all disputes arising from these General Conditions, Portuguese jurisdiction will be exclusively competent, and in any case, Portuguese law and/or international conventions of which the Portuguese State will apply be part.